PAYMENT
We accept all major credit cards through Paypal including Visa, Mastercard, American Express and Discover. We will only ship to Confirmed Paypal addresses. Orders made from Unconfirmed Paypal addresses will be refunded and void.
PRODUCT INFO
For general clothing:
- Measurements are taken while laying flat
- Some items may have been pinned for a more fitted look
- Please check all measurements before making a purchase
- Any added accessories are not included unless otherwise stated in the listing
About our Deadstock Collection:
- Never worn, true vintage from the 60s, 70s and 80s
- All from India and Pakistan
- Some have tags/label, some don't
- It is recommended to wash before wearing as these have been stored in boxes for 40+ years
SHIPPING POLICY
We ship via USPS first class for all domestic orders. For international orders, please contact us for shipping rates prior to ordering. We generally ship within 2-5 business days or when payment has cleared. Once orders are delivered to the post and out of our hands, we are not responsible for lost, damaged or stolen merchandise. Insurance can be purchased at an additional cost for all domestic and international orders.
DOMESTIC ORDERS
Domestic orders include a tracking/delivery confirmation number. Priority and Express mail can be purchased for an additional fee as well as signature confirmation receipt. Email us with your request at mossandginger@gmail.com
INTERNATIONAL ORDERS
For international orders, contact us HERE for shipping rates.
IN-STORE ORDERS
In-store items are available for purchase online to be picked up in store on a first come first serve basis. Some items may also be available in store but it is not guaranteed. By purchasing online will ensure an in store delivery, but in very rare circumstances there may be a double order at the same time. We will inform you if that happens and offer you 10% off your next purchase. When placing an in-store order, be sure to contact us to arrange a date and time for order pick up. Please allow at least 24 hours to process your order. If you'd like to purchase an in-store item for home delivery, contact us for shipping rates.
RETURN POLICY
Sorry, all sales are final.
REFUNDS AND EXCHANGES
We do not offer refunds so please shop wisely. We are here to answer any questions you may have. While we do not offer refunds, we will however accept (certain) returns for an exchange or store credit. Returns that have been approved will be credited to your account, less the original shipping (free shipping will not apply on returns, original shipping cost will be added) and also return shipping. You must contact us within 5 days from receiving your order. Returned item(s) must be in the same condition as when it was sent and a 20% restocking fee will apply.
ADDITIONAL POLICIES AND FAQ'S
Please understand that vintage items are pre-loved so it may not always be perfect and there may be some normal signs of wear. We will do our best to describe each item as we see it and to the best of our knowledge. We are not responsible for color and exposure differences due to computer screens, contrasts and such. We try to take the best photos possible, but some colors may not always be exact. We reserve the right to cancel an order if the item(s) is no longer available for purchase. In this case we would of course refund your account in full.
PRIVACY POLICY
Protecting your privacy is very important to us. We will never give, sell or trade your name, address, email, phone number or any other personal information to a third party. The information collected for our V.I.P. and mailing list is confidential and is used solely to inform you about sales, events and special promotions.
All credit card information submitted through Paypal Shopping Cart is collected by Paypal and is covered under their privacy policy.